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Contact Us/Warranty


Please contact us with any questions ideas or concerns. We are here to help!

To activate your free 12 month njoiii warranty please fill out the contact form and include your order ID number and type "warranty" in the message box or scan the code above with Facebook Messenger.


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Warranty and Refund Policy

njoiii Hardware Limited Warranty

njoiii warrants that your njoiii hardware product ("the Product") will be free from defects in materials and workmanship for a period of one (1) year from the date of delivery to the original retail purchaser ("the Warranty Period"). If a defect in the Product arises within the Warranty Period, njoiii will, at its sole option and subject to applicable laws: (a) repair or replace it with a new or refurbished product or component; or (b) refund the original purchase price upon return of the defective Product.  This Warranty does not apply to (w) Products you purchase from unauthorized resellers; (x) where the instructions for use and activation of the Product are not complied with; (y) where the Product is used with a jailbroken or rooted mobile device; or (z) where the Product is damaged as a result of abuse, accident, unauthorized modification or other causes beyond our reasonable control.

ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE PRODUCTS ARE LIMITED TO THE DURATION OF THE APPLICABLE EXPRESS WARRANTY. ALL OTHER EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF NON-INFRINGEMENT, ARE DISCLAIMED. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction.

Claims process: To obtain remedies under this Warranty, njoiii must receive Consumer’s claim before the end of the Warranty Period. njoiii warrants that any repaired or replaced Device is covered for the remainder of the original Warranty Period. If the claim is justified based on this Warranty, njoiii shall bear the cost of shipping the repaired or replacement Device to the Consumer. Any product returned to njoiii without a valid warranty claim may be rejected, returned at sender’s cost (subject to prepayment) or  disposed of in njoiii’s sole discretion.

njoiii Refund Policy

We have worked very hard to create a product you will love and we believe you will love your njoiii product. However, we realize the Product you receive from njoiii may not be exactly what you expected. Should this rare occurrence take place, the original retail purchaser of the Product may return all njoiiis purchased in the original transaction, in their original condition, with the original receipt and packaging, within 30 days of the date of delivery to the original retail purchaser and njoiii will exchange it or provide a full refund back to the original form of payment for the original purchase price. Please note that this policy applies only to Products you purchase directly from njoiii/JFNM Products. This is in addition to your legal rights and your rights under the njoiii hardware one (1) year Worldwide Warranty referred to above.

All returns must be authorized.